CyberArk Software Ltd.: Privileged Access Official Customer Support Customer Care Number | Toll Free Number

CyberArk Software Ltd. stands as a global leader in privileged access management (PAM), offering enterprise-grade cybersecurity solutions designed to protect organizations from insider threats, credential theft, and lateral movement by attackers. Founded in 1999 and headquartered in Petah Tikva, Israel, CyberArk has evolved from a niche security startup into a Fortune 500 trusted partner, serving over 10,000 customers across more than 70 countries. Its flagship platform, the CyberArk Privileged Access Security Solution, secures, manages, and monitors privileged accountsthose with elevated permissions that can grant access to critical systems, databases, and infrastructure. From financial institutions and healthcare providers to government agencies and cloud-native enterprises, CyberArks technology is the backbone of modern identity and access security strategies. This article provides a comprehensive guide to CyberArks official customer support channels, including toll-free numbers, global helplines, service access protocols, industry-specific achievements, and frequently asked questions to help customers navigate support efficiently and securely.

Why CyberArk Software Ltd.: Privileged Access Official Customer Support is Unique

CyberArks customer support ecosystem is not merely a helpdeskit is a mission-critical extension of its security architecture. Unlike traditional IT support models that offer generic troubleshooting, CyberArks support team is composed of certified security engineers, former penetration testers, and PAM specialists who understand the unique risks associated with privileged credentials. This technical depth ensures that when a customer encounters an issuewhether its a failed session recording, a policy enforcement error, or a deployment bottlenecktheir support request is handled by someone who speaks the same language as their security team.

What sets CyberArk apart is its proactive support framework. Customers enrolled in CyberArks Premier Support or Enterprise Support tiers receive not only reactive assistance but also predictive insights, automated health checks, and quarterly security posture reviews. The company leverages its global threat intelligence network to alert customers to emerging vulnerabilities that may impact their specific configurationeven before a patch is released. This level of foresight is rare in the software support industry and directly reduces mean time to resolution (MTTR) by up to 60% compared to industry averages.

Additionally, CyberArks support is deeply integrated with its product ecosystem. Customers using CyberArk Endpoint Privilege Manager, CyberArk Privilege Cloud, or CyberArk Conjur can access unified support channels that understand cross-platform dependencies. This eliminates the siloed support experience common with multi-vendor environments. CyberArk also offers 24/7/365 global support with localized language teams across North America, EMEA, and APAC, ensuring compliance with regional data sovereignty laws while maintaining response SLAs under five minutes for critical incidents.

The companys commitment to customer success is further evidenced by its Customer Success Managers (CSMs), who work alongside technical support to align support outcomes with business objectives. Whether a client is preparing for an audit, migrating to the cloud, or responding to a breach, CyberArks support team becomes an extension of their internal security operations center (SOC). This partnership model transforms customer support from a cost center into a strategic assetmaking CyberArks support not just unique, but indispensable.

CyberArk Software Ltd.: Privileged Access Official Customer Support Toll-Free and Helpline Numbers

For customers requiring immediate assistance with CyberArks privileged access solutions, official toll-free and direct helpline numbers are available based on geographic region and support tier. These numbers are exclusively reserved for verified customers with active licenses and should not be shared publicly to prevent social engineering attacks. Always verify the authenticity of any support contact through the official CyberArk website (www.cyberark.com/support) before initiating contact.

In the United States and Canada, customers can reach CyberArks dedicated support line at:

United States & Canada Toll-Free Number:

+1-800-820-1080

This line is available 24 hours a day, 7 days a week for customers with Premier or Enterprise support contracts. For standard support tier customers, calls are routed during business hours (8:00 AM 8:00 PM Eastern Time, Monday through Friday).

United Kingdom & Europe:

+44-20-3865-7900 (London Office Direct Support Line)

For EU customers, CyberArk maintains localized support centers in Germany, France, and the Netherlands. Customers in these regions can also use:

+49-69-500-964-50 (Germany)

+33-1-76-45-22-00 (France)

+31-20-715-1580 (Netherlands)

Australia & New Zealand:

+61-2-8006-8500 (Sydney Office)

+64-9-887-7480 (Auckland Office)

India & APAC:

+91-80-4126-8888 (Bangalore Office)

+65-6808-1000 (Singapore Office)

For customers in Latin America, the following numbers are available:

+55-11-4003-2122 (So Paulo, Brazil)

+52-55-5284-3500 (Mexico City, Mexico)

Important Note: CyberArk does not operate a single global toll-free number. All numbers listed above are official and verified through CyberArks customer portal and support documentation. Customers are advised to avoid third-party directories or search engine ads that may list unverified or fraudulent support numbers. CyberArks official support portal at https://support.cyberark.com is the only authorized source for up-to-date contact information.

How to Reach CyberArk Software Ltd.: Privileged Access Official Customer Support Support

Reaching CyberArks official customer support is designed to be secure, efficient, and scalablemirroring the companys core security principles. Customers have multiple access points depending on the urgency, complexity, and nature of their issue. Below is a step-by-step guide to connecting with CyberArk support through the most effective channels.

1. Online Support Portal (Recommended for Non-Urgent Issues)

All CyberArk customers are provided with access to the CyberArk Support Portal (https://support.cyberark.com). This is the primary channel for submitting tickets, accessing knowledge bases, downloading patches, and viewing service status. To log in, customers must use their registered corporate email and a multi-factor authenticated (MFA) account. The portal allows for real-time ticket tracking, automated priority classification, and direct communication with assigned support engineers. For non-critical issues such as configuration questions, license inquiries, or documentation requests, this is the most secure and efficient method.

2. Phone Support (For Critical Incidents)

For production outages, failed authentication systems, or compromised privileged accounts, customers should immediately call the appropriate regional toll-free number listed above. When calling, have the following ready: your CyberArk customer ID, serial number of the affected product, a brief description of the issue, and any error codes or logs. CyberArks global response team prioritizes incidents based on severity levels defined by the customers support tier. Critical (P1) incidents trigger an immediate response from a senior engineer within 15 minutes.

3. Email Support (For Non-Time-Sensitive Requests)

Customers can also submit support requests via email to support@cyberark.com. However, email is not recommended for security incidents or urgent system failures. Email responses are typically acknowledged within 4 business hours and resolved within 13 business days, depending on complexity. For customers with Premier Support, dedicated email addresses are assigned per account for faster routing.

4. CyberArk Community Forum

The CyberArk Community (https://community.cyberark.com) is a public, moderated platform where customers, partners, and CyberArk engineers exchange best practices, share scripts, and troubleshoot common issues. While not a substitute for official support, the forum is an excellent resource for peer-to-peer problem solving and is monitored by CyberArks technical team for trending issues.

5. Customer Success Manager (CSM) Engagement

Enterprise and Premier customers are assigned a dedicated Customer Success Manager who serves as a single point of contact for all support, renewal, and strategic planning needs. CSMs coordinate between support, engineering, and professional services to ensure holistic resolution of complex issues. If you have a CSM, always contact them firstthey can escalate issues internally with higher priority and provide context that generic support lines cannot.

6. Emergency Security Response

In the event of a confirmed breach involving privileged credentials or a ransomware attack targeting CyberArk-managed systems, customers should immediately call their regional support line and reference Security Emergency Response. CyberArk maintains a 24/7 Security Incident Response Team (SIRT) that can be activated to remotely assist with containment, forensic analysis, and remediationoften within 30 minutes of notification.

Regardless of the channel used, CyberArk never asks for passwords, private keys, or sensitive credentials over the phone or email. All authentication and access requests are handled through secure, encrypted portals. Customers are encouraged to report any suspicious outreach claiming to be from CyberArk support to security@cyberark.com immediately.

Worldwide Helpline Directory

To ensure seamless global support coverage, CyberArk maintains regional support centers staffed with native-speaking engineers who understand local compliance frameworks, time zones, and regulatory environments. Below is a comprehensive directory of CyberArks official worldwide helpline numbers, organized by continent and country. All numbers listed are verified through CyberArks official support portal and are active as of 2024.

North America

• United States & Canada: +1-800-820-1080 (24/7 for Premier/Enterprise)
• United States (Sales & Technical Inquiries): +1-888-320-5000
• Canada (French Support): +1-877-320-5001

Europe

• United Kingdom: +44-20-3865-7900
• Germany: +49-69-500-964-50
• France: +33-1-76-45-22-00
• Netherlands: +31-20-715-1580
• Sweden: +46-8-556-290-00
• Spain: +34-91-429-0400
• Italy: +39-02-947-590-00
• Switzerland: +41-44-545-8600

Asia-Pacific

• Australia: +61-2-8006-8500
• New Zealand: +64-9-887-7480
• India: +91-80-4126-8888
• Singapore: +65-6808-1000
• Japan: +81-3-6846-8600
• South Korea: +82-2-6202-8880
• China (Hong Kong): +852-3102-6800
• Australia (Indigenous Language Support): +61-1800-820-1080 (via relay)

Latin America

• Brazil: +55-11-4003-2122
• Mexico: +52-55-5284-3500
• Argentina: +54-11-5242-0800
• Colombia: +57-1-705-1800
• Chile: +56-2-2580-8800

Middle East & Africa

• United Arab Emirates: +971-4-424-4200
• Saudi Arabia: +966-11-477-2000
• South Africa: +27-11-465-4000
• Nigeria: +234-1-271-0480
• Israel (Corporate HQ): +972-3-926-2200

Important: CyberArk does not operate a centralized global number. Always use the number corresponding to your country of registration or the location of your primary CyberArk deployment. For multinational corporations with operations across regions, CyberArk offers a Global Support Desk that can route requests to the most appropriate regional center upon request. Contact your Customer Success Manager to activate this service.

Customers are advised to bookmark the official support portal (https://support.cyberark.com) and save the numbers above in a secure, internal directory. CyberArk does not send unsolicited emails or calls requesting support accessany such outreach should be reported as phishing.

About CyberArk Software Ltd.: Privileged Access Official Customer Support Key industries and achievements

CyberArks privileged access management solutions are trusted by some of the most security-sensitive industries in the world. Its technology is not a generic firewall or endpoint toolit is a precision instrument for safeguarding the highest-value digital assets: administrator accounts, service accounts, root access, and privileged credentials that, if compromised, can lead to catastrophic breaches.

In the financial services sector, CyberArk secures core banking systems, trading platforms, and SWIFT networks for over 80% of the worlds top 50 banks. Major institutions like JPMorgan Chase, HSBC, and Citigroup rely on CyberArk to comply with PCI-DSS, SOX, and GDPR regulations while preventing insider threats from privileged users. In 2023, CyberArk helped a global bank prevent a $200 million potential fraud by detecting and blocking an unauthorized privileged session initiated by a compromised contractor account.

In healthcare, CyberArk protects electronic health records (EHRs), medical devices, and research databases from ransomware and data exfiltration. Organizations such as Mayo Clinic, Kaiser Permanente, and the NHS use CyberArk to ensure HIPAA compliance and secure access for third-party vendors managing clinical systems. During the 2022 cyberattack on a major U.S. hospital network, CyberArks session monitoring and credential rotation features prevented lateral movement and preserved patient data integrity.

For government and defense agencies, CyberArk is a mandatory component of Zero Trust architectures. The U.S. Department of Defense, the UK Ministry of Defence, and NATO have all adopted CyberArk to secure classified networks and critical infrastructure. In 2021, CyberArk was selected by the U.S. Cybersecurity and Infrastructure Security Agency (CISA) as a trusted vendor for the Protecting Critical Infrastructure initiative, a designation reserved for only the most vetted security providers.

In the technology and cloud space, CyberArk is the de facto standard for securing DevOps pipelines and cloud-native environments. Companies like Microsoft, Amazon Web Services (AWS), and Google Cloud integrate CyberArks Privilege Cloud into their enterprise offerings. CyberArks Conjur platform is the leading open-source secret management solution used by over 2,000 enterprise DevOps teams to automate credential rotation in Kubernetes, Terraform, and CI/CD environments.

CyberArks achievements extend beyond customer deployments. In 2023, the company was named a Leader in the Gartner Magic Quadrant for PAM for the 11th consecutive year. It received the highest score for Completeness of Vision and Ability to Execute. CyberArk also holds over 300 patents in privileged access technology and has been recognized by Forbes as one of Americas Best Employers for Diversity in 2023. Its research division, CyberArk Labs, has uncovered over 150 zero-day vulnerabilities in enterprise systems and disclosed them responsibly to vendorsearning it the respect of the global security community.

Perhaps most significantly, CyberArks customer retention rate exceeds 98% annuallya testament to the reliability, scalability, and effectiveness of its solutions and support infrastructure. When customers face the most complex and high-stakes security challenges, they turn to CyberArknot just for software, but for trusted partnership.

Global Service Access

CyberArks global service access model is built on a foundation of localized infrastructure, regional compliance adherence, and scalable cloud delivery. Unlike many cybersecurity vendors that centralize support in a single country, CyberArk operates a distributed network of support centers strategically located to serve customers in their own time zones, languages, and regulatory environments.

Each regional support center is equipped with redundant systems, encrypted communication channels, and local data residency options to comply with GDPR, CCPA, Brazils LGPD, and other data sovereignty laws. For example, European customers support data is stored exclusively within the EU, while Japanese customers records remain within Japans national boundaries. This ensures that even during support interactions, no sensitive customer information crosses borders without explicit consent or legal justification.

CyberArk also offers a cloud-native support experience through CyberArk Privilege Clouda SaaS-based platform that allows customers to manage privileged access and receive support without deploying on-premises hardware. This model enables instant global access to support tools, automated diagnostics, and real-time threat intelligence updates. Customers can initiate support sessions directly from the Privilege Cloud console, triggering automated log collection and remote diagnostics without requiring IT staff to manually gather data.

For large enterprises with hybrid environments, CyberArk provides a Global Support Portal that aggregates support tickets across all regions into a single dashboard. This allows global security teams to monitor support trends, track resolution SLAs, and identify recurring issues across geographies. The portal also includes AI-powered analytics that recommend proactive fixes based on patterns observed across thousands of customer deployments.

CyberArks service access is further enhanced by its Partner Network. Authorized Global Systems Integrators (GSIs) and Managed Security Service Providers (MSSPs) are trained and certified by CyberArk to deliver tier-1 and tier-2 support under the companys strict quality controls. These partners serve as first-line responders for many customers, especially in regions where direct CyberArk staffing is limited. All partner support is monitored and audited by CyberArks Global Support Operations team to ensure consistency.

Additionally, CyberArk offers a Support Anywhere program for mobile and remote workers. Through the CyberArk Secure Access app, authorized users can securely initiate support sessions from any deviceeven personal smartphonesusing encrypted, ephemeral tunnels that never store credentials locally. This ensures that even employees working from home or on the road can receive high-priority support without compromising security.

CyberArks commitment to global accessibility is also reflected in its multilingual support offerings. In addition to English, support is available in French, German, Spanish, Japanese, Mandarin, Portuguese, and Arabic. Translation services are provided by certified security linguists who understand technical terminology and can accurately convey complex security concepts without ambiguity.

Customers can check real-time support availability and estimated response times via the CyberArk Global Service Status Dashboard at https://status.cyberark.com. This public-facing portal displays the operational status of all support centers, scheduled maintenance windows, and known incidents affecting support delivery.

FAQs

1. What is the official CyberArk customer support phone number?

The official CyberArk customer support phone number varies by region. For the United States and Canada, use +1-800-820-1080. For Europe, the UK number is +44-20-3865-7900. Always verify the number on the official support portal at https://support.cyberark.com before calling.

2. Is CyberArk support available 24/7?

Yes, CyberArk offers 24/7/365 support for customers on Premier and Enterprise support tiers. Standard support customers receive assistance during business hours in their region (typically 8 AM8 PM local time, MondayFriday).

3. Can I get support without a valid license?

No, CyberArk support is only available to customers with active, licensed subscriptions. Unlicensed users may access the public knowledge base and community forum, but cannot open support tickets or receive direct technical assistance.

4. How do I report a phishing attempt pretending to be CyberArk support?

If you receive an unsolicited call, email, or message claiming to be from CyberArk support, do not provide any information. Forward the communication to security@cyberark.com immediately. CyberArk will investigate and take action.

5. Does CyberArk offer multilingual support?

Yes. CyberArk provides support in English, French, German, Spanish, Japanese, Mandarin, Portuguese, and Arabic. Language preferences can be selected during ticket submission or by contacting your regional support center directly.

6. How long does it take to get a response from CyberArk support?

Response times depend on your support tier and incident severity. P1 (critical) incidents receive a response within 15 minutes. P2 (high) incidents are responded to within 2 hours. Standard tier tickets are typically acknowledged within 4 business hours.

7. Can CyberArk support help me with third-party integrations?

CyberArk support can assist with integration issues related to supported third-party platforms (e.g., AWS, Azure, ServiceNow, Splunk). However, for deep configuration or custom scripting issues outside the core CyberArk product, customers are advised to engage a certified CyberArk partner or professional services team.

8. What documentation do I need to provide when contacting support?

Have your CyberArk customer ID, product serial number, version number, error logs, and a detailed description of the issue ready. For security incidents, include timestamps, affected systems, and any detected anomalies.

9. Does CyberArk offer training for support teams?

Yes. CyberArk offers a range of training programs, including CyberArk Certified Support Engineer (CCSE) certification, which enables internal IT teams to handle common issues independently. Training is available through the CyberArk Learning Portal.

10. How do I upgrade my support plan?

Contact your Customer Success Manager or account representative to discuss upgrading to Premier or Enterprise support. Upgrades typically include faster response times, dedicated engineers, and proactive health checks.

Conclusion

CyberArk Software Ltd. is not just a provider of privileged access management softwareit is a mission-critical partner in the global fight against cyber threats. With over two decades of innovation, a proven track record across the worlds most regulated industries, and a support infrastructure that mirrors the precision of its technology, CyberArk sets the gold standard for enterprise security support. The official customer support numbers and global helplines provided in this guide are not merely contact detailsthey are lifelines for organizations defending their most valuable digital assets.

Whether youre a financial institution securing millions of transactions, a healthcare provider protecting patient records, or a government agency safeguarding national infrastructure, CyberArks support team is engineered to respond with speed, expertise, and unwavering security. By using only the verified channels outlined here, customers ensure they receive legitimate, secure, and effective assistancenever compromised by phishing scams or fraudulent actors.

As cyber threats grow in sophistication and scale, the importance of trusted, knowledgeable, and globally accessible support has never been greater. CyberArks commitment to excellence in customer care is as integral to its success as its technology. For organizations serious about securing privileged access, CyberArk isnt just a vendorits an essential ally. Keep these contact details secure, train your team on proper support protocols, and always verify authenticity before engaging. Your organizations security posture depends on it.